Conditions Of Sale
In the unfortunate event that any goods purchased from flkcinema.com are seized by the customs rules and regulations of the country that you receive your order from. flkcinema.com will not be responsible. Also any charges included in the receipt of your order is separate from flkcinema.com's charges and maybe billed to you in which will be received by the government and not flkcinema.com
For first time purchases, flkcinema.com are unable to accept credit card purchases where the address differs from the card holder's name. However after the third purchase this facility can be wavered providing it is the same credit card number that was used previously. If a new credit card number is utilized the purchaser must accept goods from the address in conjunction with his or her card.
Orders that are returned as undeliverable due to the customer being unavailable or refusing to pay the import duties included will result in the order being returned to Flashlegs and the customer will be liable for all shipment payments and return fee's which is subject to be billed to your credit card without any notice given.
Although we highly recommend a courier service the choice of international air mail is still available. However if you choose to use Air mail flkcinema.com will not take responsibility of any damage or loss of goods in transit and the customer remains liable to all payments involved. Due to this reason we also do not provide the option of International Air Mail to countries outside of the EU.
Flashlegs also reserves the right to change the price of any product at any time and without any given notice.
Copyright And Trademarks
All the trademarks, logos and Company names on this web site other than flkcinema.com and Jambro Enterprises are property of the commercial owners and shall not be misused.
This web site and all its web content contained on this web site is protected by copyright laws. All materials included on this site, such as text, graphics, logos, button and images is the property of flkcinema.com No content that is found on this web site or any other web site that is associated with this web site in any way can be downloaded, used, copied, reproduced, republished, posted, transmitted, transferred, distributed or exploited without legal consent of the owner. All of these actions are strictly forbidden.
flkcinema.com encourages customers to post information regarding reviews and opinions on goods limited only to unacceptable language. However if you do post any information on any forum that is associated with flkcinema.com you give unlimited rights to FLK on changing, viewing, using, displaying or Exploiting it in any way possible.
All content, goods and multimedia in this web site is displayed . Jambro Enterprises makes no representations or warranties, either express or implied, of any kind with respect to this web site or its content. Jambro Enterprises disclaims all warranties, express or implied, including, but not limited to, merchantability and fitness for a particular purpose. By using or attempting to use the web site, the user expressly acknowledges that
i. There are no warranties or representations made regarding the content of this web site in terms of how current it is, its accuracy, or its completeness.
ii. As a service to users of the web site flkcinema.com includes links to other web sites and that flkcinema.com has no control over, and makes no representations of any kind regarding the content or appropriateness of content on such web sites, and the user hereby irrevocably waives any claim against flkcinema.com and Jambro Enterprises with respect to such web sites.
Price and availability information is subject to change without prior notice. All prices quoted are in English sterling's unless otherwise stated. In any dispute, the UK sterling price is the prevailing price.
Except as specifically stated on this Web site, none of Jambro Enterprises or any of its respective directors, employees or other representatives will be liable for any damages arising out of or in connection with the use of this Web site.
Who Is Liable For Any Packages Stolen Or Not Delivered?
When ordering from courier services flkcinema.com will be liable for any packages stolen, lost, or delivered to the wrong address providing we were given the correct address when your order was made. We will repay you by crediting your account and giving you a credit code which you can use to order goods from us. However any orders delivered by Air mail is not insured and invariably creates all responsibilities and liabilities to you, the customer ordering the goods. If for any reason your correct address was not given whilst making you order or a sudden change of address, all responsibility for incorrect address is the customers and FLK will not accept liability under any circumstances. FLK will not accept postal address from PayPal accouts. PayPal payments are accepted only for payments and are not linked to your FLK website as an account.Therefore it is the customers responsibility to update his/her FLK accont with any changes via their account login direct with updated details of recent changes.
Is It Possible To Cancel Goods Already Ordered?
Yes it is possible to cancel goods already ordered. however any cancelation that is made regarding a order must take place within 72 hours after the order has been placed any order that is cancelled after this period will be reffered to the customer service department and left to discretionary option by customer services, based on the circumstaces. flkcinema will not accept any cancelation under any circumstances after order has been notified for shipment or has been shipped.
Please note we can NOT cancel your order once it has been shipped however you may return it when you receive it as long as it does not contradict with the "Returns Policy" below.
What Would Happen If The Item I Order Is Out Of Stock?
Usually we do not display any item unless it is available on our film information page. However in the event that the film you ordered is out of stock or no longer available, you will not be charged or you will be refunded for this particular item.
By visiting FLKcinema.com, you are accepting the practices described in this Privacy Notice. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
What Personal Information About Customers Does FLKcinema.com Gather?
The information we learn from customers helps us personalize and continually improve your FLKcinema.com experience. The types of information we gather are specifically for your own convenience in terms of getting your good to you safely and secure by way of international postal services or courier. None of the information we ask for contradicts with the primary objectives of the above statement.
Which Information Can I Access?
FLKcinema.com gives you access to a broad range of information about your account and your interactions with FLKcinema.com for the limited purpose of viewing and, in certain cases, updating that information is an absolute necessary such as change of address in order that we may dispatch your goods to the correct destination.
Although all our goods are examined carefully and made sure they are up to standard before leaving the warehouse to be delivered to you. We understand that you may somehow be dissatisfied with your order and inquire about returning goods. Fortunately we do accept returns.
Unfortunately sometimes problems do occur. Our prime objective is to help and correct the problem as soon as possible. Although all our DVDs are all region (with the exception of various Shaw Brothers titles), Common DVD problems can occur due to disc recognition errors and picture skipping. Most DVD problems are actually due to the result of the DVD player incompatibility, Some DVDs may cause problems on some players, but not on other players.
flkcinema.com can not guarantee that DVDs will play on DVD-ROM or DVD-RAM drives found on computers and video game systems. This is based simply on the fact that most computer based DVD-ROM players don't fully support the DVD-Video standards. flkcinema.com recommends high standard brand name DVD players such as Samsung, Pioneer, Panasonic, Sony, JVC, Toshiba and Philips.
What you need to do, if you are experiencing problems with a DVD. We strongly suggest you attempt to play that such DVD on a different brand name player. If the same problem occurs please fill in our RGN form below and the RGN Note that came with your goods on delivery and e-mail us at your earliest opportunity, for an RGN number. If the problem doesn't appear on the other DVD player, then you have a compatibility issue. A replacement DVD will not resolve the problem whatsoever in this instance. What you would need is to go back to your manufacturer or retailer and as them to upgrade your DVD machine.
Scratches on the surface of the disc are a common problem and are usually the result of the Disc being dislodged from the case spindle or from misuse. flkcinema avoids case spindle dislodgement by using quality cases, however we will gladly replace or repair at our discretion DVDs that are faulty as a result of our warehouse distribution error. All DVDs are tested by flkcinema before being dispatched, hence a record is kept in regards to these checks.
If you have completed a RGN form and returned DVDs back to our warehouse distribution center, reporting your DVDs as being faulty or defective. If the DVD works fine on our machines. you will be fully responsible for return shipping.
All returns to flkcinema.com are the responsibility of the customer. If you agree to accept DVDs that are checked and are found to be workable on our machines they will be returned at no extra shipping cost. If you however require completely new replacements after they have been proven to be workable on our machines you will be fully responsible for shipping costs. There will also be a re-stocing fee of £2.00 for each DVD returned.
Please allow 21 days for returned goods processing after it has been received by us. You will be notified via e-mail when your returned goods has been processed. We kindly ask you not to contact us as to the processing of returned goods until after 30 days
We can replace defective goods for a credit note or a replacement of the same order however, when you return a film you must abide by the following rules.
i. You must send it within 10 days of receiving your RGN (Returned Goods Number).
iI. We reserve the right not to accept returns enquired up to 30 days after receipt of order.
Iii. The goods must have an explanation of the problem and a copy of the original invoice.
iv. Postal costs are NOT refundable.
v. If you are returning the order due to the package being damaged when you received it please attach a note telling us how it is damaged. (We do not accept responsibility for customs investigation of goods from your residing country)
vi. If seal is broken we will NOT accept the return for anything other than the exact same order. If However the seal is intact we reserve the right not to, but may exchange the film for a credit note. We also reserve the right to impose a stocking fee on goods returned that are not defective.
vii. Please Note all returns must be notified by e-mail where you'll be given an authorization code number to be specified on the returns document.
viii. Please note picture quality ratios are given for each DVD and flkcinema.com will not accept returned goods on the basis of quality dissatisfaction. An e-mail can be sent at request to remind customers as to quality ratio, before goods are dispatched.
ix. Due to the size of our catalog, we can not justify the running time of every single movie. Some scenes maybe cut without our knowledge for various movie titles. flkcinema will not accept responsibilty for movies that have omitted scenes due to the fact that in some cases it's impossible for us to be aware of this particular situation. If you're in search of a particular title and you're concerned whether it is cut or uncut. Please e-mail us with your research based on your familiarity of the movie in question. Please note, flkcinema is a specialist site for asian martial arts movies and it is our duty to give you the best within our capabilities. However this is not always possible, your assistance can endeavor to help us develop a more superficial catalog base.
x. A Large majority of our films have different aspect ratios such as widescreen and pan&scan. If a customer requires a particular aspect ratio that is known to be in our stock for any particular title this will have to be requested by e-mail when not specifically stated on site.
xi. flkcinema can not be help responsible for movies purchased on the basis on a particular stars name, which is anticipated to be a co star in the movie concerned. It is advised that customers do their own research as to who stars in particular movies as we will not accept refunds or returns on this basis.
Please Use This Form for Returning Goods of any Kind
Please use 1 RGN Form per DVD